Senior Knowledge Management And Communication Officer (SKMCO) – Nzmates 2.0 (Code: 072-SKMCO NZMATES)
General Position Summary
The NZMATES Senior Knowledge Management and Communication Officer (SKMCO) is responsible for developing and implementing strategies to capture, manage, analyze, and disseminate program knowledge across the organization and to external stakeholders. This role ensures that information is accessible, accurate, and effectively used to inform decision-making and showcase impact.
The SDKMCO will also manage the NZMATES digital presence, including the website and other social media, including monitoring its engagement metrics. Develop and update communication strategy, promote and encourage knowledge sharing and externally. Support MELR Specialist in maintaining robust data, project pipeline, data governance.
Essential Job Responsibilities
STRATEGY AND PLANNING
Support on measurement and analysis of communication tools to inform strategic decision making.
Manage and administer NZMATES communication activities with MELR Specialist and Sr. Programme Manager
KNOWLEDGE MANAGEMENT AND SHARING:
Design, implement, and maintain robust data and knowledge management systems, repositories, and databases (e.g., SharePoint, online libraries).
Develop and enforce data governance, privacy policies (e.g., data protection), and compliance frameworks to ensure the integrity, security, and ethical handling of information.
Assist the MERL Specialist in the development and implementation of the organization's knowledge management strategy.
Design, deliver, and manage a Knowledge Management (KM) strategy and approach for the NZMATES Programme together with the MERL specialist
Work collaboratively with project teams to coordinate development of project dissemination plans
Assist in the documentation of project activities and most significant change stories, with the potential to develop these into formal success stories for broader sharing
Support development, documentation, and dissemination of knowledge management products and ensure they are appropriately and effectively represented in public events
Support the MELR Specialist to provide a framework for the end of project results reporting for all project activities
Promote and facilitate a culture of knowledge sharing and collaboration among teams, including providing training and support on KM tools and practices.
Identify, document, and package key knowledge products, such as case studies, success stories, lessons learned, and best practices, for internal and external use.
COMMUNICATION AND OUTREACH:
Develop and implement strategic communication plans for various target audiences, including donors, partners, and the public.
Produce and edit high-quality communication materials, including reports, policy briefs, newsletters, press releases, website content, and social media posts.
Manage and update the organization's digital presence, including the website and social media channels, and monitor engagement metrics.
Coordinate and manage events, workshops, and media relations to ensure maximum visibility and effective stakeholder engagement.
Support media outreach and stakeholder engagement through coordination of events, workshops, and field visits
When required, lead, organize, document and support the team to manage media at public events with local media that is in sensitive to Maluku context.
Assist in documenting and packaging technical outputs, lessons learned, and innovations for donor reports and stakeholder presentations
Ensure all communication materials comply with NZ and YMCI branding and visibility guidelines.
Develop and maintain excellent relationships with internal and external colleagues and among the project’s local partners.
Provide translation and interpretation for international stakeholders during site visits.
Translate NZMATES documents from English-Bahasa Indonesia and vice-versa.
Other duties as required in support of NZMATES programme objectives.
SAFEGUARDING RESPONSIBILITIES
Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.
Knowledge and Experience
University degree or work experience equivalent in Communications, Information Technology, Social Sciences, or a related field is preferred.
At least 5-7 years of relevant professional experience in knowledge management, data management, and/or communications, ideally within a relevant sector (e.g., international development, public sector).
Proficiency with common office productivity software, including Word, Excel.
Demonstrated experience with digital information management platforms, data visualization tools (e.g., Power BI), and common software packages (Microsoft Office, Adobe Creative Suite is a plus).
Proven experience in developing and implementing communication and knowledge management strategies.
Excellent written and verbal communication, editing, and presentation skills.
Strong analytical and problem-solving abilities, with a capacity to translate technical information for non-technical audiences.
Ability to work effectively in a team, manage multiple priorities, and meet deadlines in a complex environment.
Strong leadership and coordination skills, with the ability to build relationships with a wide range of stakeholders
Experience working with humanitarian or development organization (NGO or other), especially in a renewable energy project is a plus.
English language and translation skills.
Ability to take initiative, to anticipate and solve problems; meet deadlines, work under pressure, work independently on multiple tasks with limited supervision, work cooperatively with team members and partners.
Ability to be flexible, open-minded, and creative.
Willingness to spend a large amount of time in remote field locations.
This role is open to all applicants. Women and people from Maluku are especially encouraged to apply.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Team Engagement and Effectiveness
Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).
How to Apply
Click Apply for this position button below to complete the application form and fill in the position code:
“072-SKMCO NZMATES”
By applying for this position, applicants attest that they have never violated a sexual misconduct, sexual exploitation and abuse, child safeguarding, or human trafficking policy and have never been disciplined for violating an employer’s code of conduct.
The vacancy will be closed on 05 June 2026 and only shortlisted candidates will be contacted for interview. We look forward to hearing from those who are interested in taking this opportunity to grow and develop with us.
Thank You,
Human Resources Department
Mercy Corps Indonesia