Program Performance And Quality (Paq) Manager (Code: 014-PAQ-MCI)

Batas Waktu
Lokasi
Jakarta

Program Performance And Quality (Paq) Manager (Code: 014-PAQ-MCI)

8 January 2024

About Mercy Corps Indonesia

Mercy Corps Indonesia (MCI) is a local Indonesian non-profit organization, which will implement humanitarian, and development assistance programs throughout the country. MCI mission is to empower people in Indonesia to become healthy, productive, and resilient communities. Resilience means an ability to recover form or adjust easily to misfortune or change.

Department Summary

The Program Performance and Quality (PaQ) Manager is responsible to ensure Mercy Corps Indonesia’ program quality and accountability through robust PM@MC (Program Management at Mercy Corps), MEL, and CARM (Community Accountability Reporting Mechanism) implementation.

General Position Summary 

PaQ Manager has technical oversight of the MEL team members and Program CARM Focal points in Mercy Corps Indonesia, whose role is to support the implementation of consistent standards, processes and practices of Program Management which includes MEL and CARM, to improve the quality, effectiveness and efficiency of Mercy Corps’ programs.  This includes: (1) program quality such as PM@MC standards and ensuring gender integration; (2) design and development of effective Monitoring, Evaluation and Learning in agency and program level, which including oversee of MEL capacity development strategy and process, providing support to programs during key project development and implementation moments, checking in on program quality and impact, (3) develop and oversee the implementation of Community Accountability Reporting Mechanism (CARM).

Essential Job Responsibilities

Program Performance and Quality (PaQ)

1. PM@MC and MEL System Development and Management 

  • Work with the country program team to upgrade PM@MC and MEL systems implementation. 

  • Provide guidance, recommendations, oversee, and leadership to ensure that the PM@MC and MEL systems meet the needs of programs, managers, senior leadership and donors. 

  • Manage the development and oversee the implementation of appropriate data management systems that provide access to timely, accurate, and meaningful data; 

  • Ensure data management systems produce data and evidence that can be used to inform programmatic and strategic decision making and demonstrate the impact of Mercy Corps’ programs on the communities and individuals we serve.

  • Work with relevant colleagues (e.g. IT and Regional PAQ and MEL Advisors) to identify opportunities to incorporate ICT tools such as use of digital data collection, GIS-mapping using mobile devices, and on-line data management platforms to improve data collection, impact measurement and learning outcomes within and among programs.

2.  CARM 

  • Act as Country CARM Alternate Focal Point

  • Develop CARM system, including guidance and tools, in coordination with CARM Support Unit (HQ/Regional)

  • Support program teams in developing and implementing CARM system.

3. Technical Assistance and Capacity Building 

  • Support program and leadership teams to prioritize learning goals and outcomes; and in collaboration with HR develop a capacity building strategy that reflects agency needs on Program Quality including PM@MC, GESI, MEL and CARM. 

  • Provide training to program teams, including MEL officers, on PM@MC minimum standard, gender integration, the development of MEL Plans, MEL tools, survey design, methodology, data analysis, and other services as may be required for program monitoring and evaluation, CARM.

 4. Program Design

  • Participate in program design and proposal development to ensure that all programs include and resource best practices of Program Quality at the proposal design stage for most effective program management during implementation.

  • Promote adherence to Mercy Corps’ Program Quality standards: PM@MC, GMS, MEL & CARM standards, such as the use of standardized log-frames, indicators and MEL approaches, etc.

  • Support program teams to build critical research and learning imperatives into program design, proposals and budgets as needed.

 5. Assessments, Baseline and Endline Surveys and Evaluations 

  • Provide support to program teams with the design, implementation and analysis of assessments, baseline and endline surveys and evaluations. 

  • Coordinate with Mercy Corps’ Regional and/or Global PaQ and MEL Teams to ensure appropriate tools are used for collecting, analysing and reporting data. 

  • Support program teams to ensure that lessons learned are documented and shared.

 6. Internal Coordination 

  • Strengthen linkages with internal resources, including Mercy Corps’ Regional PaQ and MEL Advisors; HQ-based Technical Support Unit (TSU) and online resources such as Digital Library, Hub, and Connect, to enhance organizational learning where relevant to Program Quality.

  • Provide support to and coordinate between all offices and programs in all aspects of Program Quality and information management in country. 

 7. Strategic Leadership

  • Provide leadership, in collaboration with Senior Management, in all aspects of Program Quality and information management. 

  • Participate in the facilitation of country and sector-level strategic planning sessions, assisting program managers, directors, and ED in the development of their annual plans. 

  • Coordinate country-wide collection and compiling of MEL data (e.g. counting of beneficiary numbers) as part of the annual reporting to HQ. 

  • Support the development of sector strategies and frameworks in accordance to the overall country strategy

  • Support the development of processes to support programs team in integrating cross- grants learning and ensure that lessons learned are used to inform adaptation of activities and future program design

  • Contribute to agency efforts on the development of partnership strategy, ensure coherent and consistent approach to partnership and decision making

  • Actively participate in management meetings and country-wide strategy sessions. 

  • Represent Mercy Corps as needed in meetings and discussions on Program Quality issues with Mercy Corps’ implementing partners and donors. 

8. Other

  • As a member of the Mercy Corps Indonesia SMT (Senior Management Team), contribute to the development and achievement of Mercy Corps’ overall mission in Indonesia and help monitor and maintain the health of the organization as it goes about achieving this mission. 

  • Establish cordial, professional relations with MC staff, community leaders, government officials, local NGOs and beneficiaries, ensuring Mercy Corps’ ability to work with transparency, accountability and good will. 

  • Other duties as requested or assigned.

Knowledge and Experience

  • University degree in a relevant field.

  • At least 10 years relevant professional experience, including at least 7 years working in MEL for non-governmental organizations working in international relief and development.

  • Demonstrated expertise and experience in MEL, including the development and use of log-frames, indicators, MEL plans and systems.

  • Possess skills in qualitative and quantitative MEL methodologies and techniques.

  • Experience in developing and implementing baseline studies and evaluations.

  • Significant experience in training and capacity building.

  • Experience/familiar with Mercy Corps Program Quality minimum standards including PM@MC, GMS, MEL, CARM.

  • Experience with MEL systems of various donors, including USAID, FCDO, EU, etc.

  • Familiarity with Humanitarian Principles

  • Strong knowledge of software applications typically used for data management, collection, analysis and reporting (e.g., Excel, Access, SPSS/STATA, ODK, Kobo, Enketo, CommCare, TolaData, PowerBI, Visual Studio, MAXQDA,  or others).

  • Leadership experience in emergency response programs.

  • Excellent oral and written communications skills both in English and Bahasa Indonesia.

  • Demonstrated attention to detail, meet deadlines, take initiative, anticipate and solve problems.

  • Multi-tasking, coordination, organization, prioritization skills essential. 

  • Willingness to engage in regular travel to program sites in the field.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps Indonesia is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps Indonesia is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

Accountability to Participants and Stakeholders

Mercy Corps Indonesia team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.

How to Apply

Click Apply for this position button below to complete the application form and fill in the position code: 014-PAQ-MCI

The vacancy will be closed on 19 January 2024 and only shortlisted candidates will be contacted for interview. We look forward to hearing from those who are interested in taking this opportunity to grow and develop with us.

Thank You,
Human Resources Department 
Mercy Corps Indonesia

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