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General Position Summary

Under the leadership of the Program Coordinator, The Monitoring, Evaluation, Research, and Learning (MERL) Officer will be responsible for supporting the development of the program’s MEL system, including strategies and tools for measurement, data management protocol, and evidence-based learning and decision making. S/he will be supporting the development of programs and providing and managing data from partners, including MCI’s entrepreneurship programs which collaborate with MicroMentor Indonesia as scale partners and partners. The current scale partners are two governments and one private sector. The current programs in MCI that MicroMentor Indonesia has created a partnership with are SMILE, BENTANI, SEED for WOMEN, CAMELIA, and SERUNI, which need support in this position.

Essential Job Responsibilities

MERL Officer will be responsible to implement and improve program MERL in consultation with MCI’s National MEL Coordinator and MicroMentor Global MEL team. S/he will lead the measurement of MicroMentor Indonesia user engagement on several features including business mentoring, digital training contents, and cybersecurity toolkits, and collecting lesson learned for the team to manage the targets and ideal ecosystem. S/he will also monitor program activities and indicator tracking to achieve the program goals in close collaboration with the other team members as well as supporting the development of narrative progress and evaluate report for the program. S/he alsowork closely with in with the MicroMentor global MEL team, and consult National MEL Coordinator in developing and establishing Monitoring, Evaluation, Research, and Leaning Systems that serve the needs of the program, including:

  • Absorb the current MERL system and work closely with M&E officer of MicroMentor Global and Global Cyber Alliance team to adapt it to Indonesia context.
  • Translate, adapt, and pilot current monitoring and evaluation tools as well as adapt (and design) the corresponding data collection procedures.
  • Support the development and refinement of the MicroMentor Indonesia MEL Plan including Result Framework, Logical Framework, Indicator Plan and Program Participants tracking plan. In addition, implementation of the MEL Plan for program activities, outputs, and outcomes, including appropriate methodologies and data collection frequency.
      • Develop data flow map and information management plan.
      • Develop digital data collection tools, include data visualization based on program success metrics.
      • Support the collection, aggregation, storage, and analysis of indicator data for dissemination and use.
      • Develop, maintain, and implement a data analysis plan for reflecting on outputs, outcomes, goal, and assumption indicators.
      • Revisit and revise MERL Plan to ensure its relevancy over the life of the program.
      • Establish and regular update of program Indicator tracking in TOLA
      • Regular tracking of Program Participants’ Sex and Age Disaggregated Data (SADD)
      • Develop and tracking of Community Accountability Reporting Mechanism (CARM)
  • Manage program data and files in accordance with the MCI standard filing structure in the Synology storage platform or MCI Data Center.
  • Develop and conduct MERL capacity building and training plans for program team and partners as needed, and serve as a resource for program staff, advising on activity design and evidence-based programming.
  • Lead and support in the program’s reporting requirements, including weekly, monthly, quarterly, and annual reports as well as evaluation design and implementation.
  • Create and conduct community engagement model based on lesson learned and vice versa.
  • Represent Mercy Corps Indonesia (MCI) and the program, and build positive, fruitful relationships when engaging with the program’s stakeholders and beneficiaries, including entrepreneurs/MSMEs and mid-career professionals as MicroMentor Indonesia users, government officials, private sector actors, donor officials, media, etc. Conduct himself/herself both professionally and personally in such a manner as to bring credibility to MCI without jeopardizing its humanitarian/development mission.
  • Support on reporting the initiative outcomes to stakeholders such as donors, partners and beneficiaries, among others.

Reports directly to: Program Coordinator

Works directly with Operations, HR, Finance, National IT Support, and other teams.

Knowledge and Experience

  • 3 years of experience in MERL position.
  • Knowledge of major quantitative & qualitative monitoring methodologies and proven ability to design monitoring instrumentation tools
  • Extensive knowledge in program evaluation designs
  • Broad experience in the design and implementation of capacity building activities in MERL
  • Advanced skills in data analysis presentation and report writing
  • Facility with web and information technologies, including social media tools and web-based tools such as Salesforce.com, Vertical Response, Microsoft Office suite, and others
  • Mastering big data analytics would be an advantage
  • Ability to work with individuals from diverse cultural and socio-economic backgrounds
  • English and Bahasa Indonesia fluency. Strong written and verbal communication skills in both English and Bahasa Indonesia

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps Indonesia is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps Indonesia is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

Accountability to Participants and Stakeholders

Mercy Corps Indonesia team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.

How to Apply

Please send your CV together with the form on this link with the subject: “MERL Officer MICROMENTOR” to hrd@id.mercycorps.org .

The vacancy will be closed on 05 August 2022 and only shortlisted candidates will be contacted for interview. We look forward to hearing from those who are interested in taking this opportunity to grow and develop with us.

Thank You,

Human Resources Department

Mercy Corps Indonesia

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