Financial Services And Business Development Coordinator (Code: 008-STRIVE-FSBD)

General Position Summary

Financial and Business Development Coordinator will support Strive Indonesia’ Program Manager to reach 300,000 MSEs (40% are women) in four provinces through digitalization, access to credit, and strengthening an entrepreneurial support ecosystem. S/he will work together with digital marketing, business operation, financial management tools providers, formal financial services providers, research institutions/think tanks, national government agencies, local governments in the program locations, MSE associations, CBOs, and Business associations for Business Financial Access and Financial Resilience. In addition, S/he will support Strive Indonesia’s Program Manager to provide evidence as a basis to drive policy change or enforcement, and work with think tanks and associations to establish and maintain the Strive Digitalization Learning Network. S/he will supervise a project team consisting of 12 people in four program locations in the program plan, design, implementation, and learning to achieve the program objectives.

Essential Job Responsibilities
STRATEGY AND PLANNING

• Support Program Manager to ensure 300,000 MSEs engaged in the program (40% are women) and reached through digitalization campaign.
• Support Program Manager to ensure 180,000 MSEs (40% are women) accessing training and mentoring on financial/digital literacy through digital and hybrid channels/platforms.
• Ensure program will sign MoU with the 2-3 FSPs and these 2-3 FSPs might be received capacity building from the program to improve credit products to MSEs, with a focus on women-led/owned MSEs.
• Ensure 18,000 MSEs (40% are women) that accessed a business loan or other type of working capital from Formal financial services providers (FSPs).
• Ensure 108,000 MSEs (40% are women) have accessed saving, digital payment, and/or other financial products from FSPs including through agent network.
• Ensure 36,000 MSEs (40% are women) are using the products / services they have accessed from FSPs.
• Collaborate with Senior Training and Mentoring Program Officer to ensure 75,000 MSEs (40% are women) receiving digital marketing support and apply digital marketing.
• Collaborate with Senior Training and Mentoring Program Officer to ensure 75,000 MSEs (40% are women) improve their internal business solutions (financial and operations management).
• Collaborate with Senior Training and Mentoring Program Officer to ensure 75,000 MSEs (40% are women) that invest in and see improvements in their employee(s)’ skills and/or productivity through digital tools.
• Support Program Manager to prepare bi-weekly report on project progress, challenges, and recommendations.
• Support Program Manager to prepare Quarterly M&E Impact Report (every three months), Interim report (every six months), and Final Monitoring and Evaluation Report based on donor and Mission Measurement templates.
• Maintain close regular contact with donor, the national and local government agencies, key partners, and local community partners to ensure quality outputs/services and trouble shoot any administrative problems.
• Attend coordination meetings and maintain regular contact with relevant stakeholders.
• Conduct travel to project locations to monitor quality of implementation and adjust plans and approaches to meet the program objectives.
• Assist in any other task or duty assigned.

Knowledge and Experience

• University degree in Agriculture, Social Studies, Economic, Business, or related fields
• Minimum 7 years’ experience working with/for NGOs in Economic Opportunity Programs NOR Financial Services Providers, particularly for MEs and women.
• Experience collaborates with FSPs and digital tools providers.
• Experience in agent networks, particularly for MEs and women.
• Experience in in design digitalization training and mentoring and develop modules and tools for MEs and Women, particularly on digital marketing and digital financial services.
• Experience in facilitating MEs access to loans would be an advantage.
• Understanding of working together with local partners.
• Experience in supervising staff and understanding the need for regular support and follow-up to ensure that project objectives are being met.
• Good problem solving and written and oral communication skills.
• Ability to work without constant supervision and as part of a mixed team.
• Good knowledge of MS Office software such as Excel, Word, and Power Point.
• Able to write and understandable spoken English are preferred.

Success Factors

The successful candidate will deliver quality work, have strong interpersonal skills and demonstrate ability to create and maintain effective working relationships with the MCI team, program partners and program participants. S/he needs to be creative, a self-starter, a team player showing flexibility and open-mindedness yet focused on achieving objectives and disciplined about following regulations and meeting organizational standards. S/he will be highly motivated and motivate others to build the resilience of MEs.

Living Conditions / Environmental Conditions

The position is based in Jakarta and requires up to 30% travel to program locations (depend on COVID-19 development).

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps Indonesia is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps Indonesia is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

Accountability to Participants and Stakeholders

Mercy Corps Indonesia team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.

How to Apply

Click Apply for this position button below to complete the application form and fill in the position code: 008-STRIVE-FSBD

The vacancy will be closed on 16 December 2023 and only shortlisted candidates will be contacted for interview. We look forward to hearing from those who are interested in taking this opportunity to grow and develop with us.

Thank You,
Human Resources Department
Mercy Corps Indonesia