Knowledge Management Documentation And Learning Officer (Code : 052-KMDL MRED)
General Position Summary
Supervised by MRED Indonesia Program Manager. Knowledge Management and Learning Officer will collaborate with M-RED Program Director, and Program Managers in M-RED program countries to develop and implement a communication and knowledge management system. She/he will be responsible to develop high-quality communication products and, will have strong communication and representation skills. As Gender and Social Inclusion (GESI) is cross-cutting for all Mercy Corps programs; the Knowledge Management Officer is required to own this and ensure GESI sensitivity and integration to his/her respective areas of responsibility.
Essential Job Responsibilities
Strategy, Planning & Learning
Work with M-RED Program managers and Program Director to prepare a communication plan for M-RED and lead the implementation of the plan
Design and implement effective Communication and Knowledge Management and Learning tools and mechanisms in collaboration with other team members
Serve as technical lead on matters related to Communication and Knowledge Management
Identify and prepare technical content and implement content strategies to ensure that the right information is getting to the right people at the right time
Lead organization of learning events, and other knowledge management activities
Develop and maintain strong relations with regional, national, provincial, and district-level media personnel and organizations and proactively engage and monitor to ensure proper representation of M-RED
Periodically update M&E Plan and result chain informed by routine M&E data collection, research findings
Provide leadership to field offices in developing program-level M&E systems that meet donor requirements and Mercy Corps minimum standards and feed into a standardized countrywide M&E system and strategy.
Together with country M&E lead and resilience MERL Advisor, lead to design and conduct the baseline, mid-term, end-line survey, KAP, and Impact Evaluation of project
Ensure M-RED communications outreach and visibility materials are in line with the Mercy Corps and MACP Branding Guideline
Collecting and Structuring the Information
Assist M-RED team in collecting appropriate learning about programs and their best practices
Work closely with other M-RED team members and partners to collect information, program results, facts, and evidence required for communication and knowledge management purposes
Work closely with M-RED Monitoring, Evaluation, Research and Learning (MERL) Advisor in the region, and country MEL team to develop an appropriate information learning and sharing platform
Prepare a standard information package and learning documents on M-RED activities that can be shared with visitors and media as required
Ensure targeted, coherent and consistent messages from all M-RED staff and partners.
Collect, structure, and document project-related information for internal and external audiences, and government and ensure publications are regularly posted and accessible.
Lead the development and implementation of the Community Accountability Reporting Mechanism (CARM) activity for the program
Documentation, Reporting, and Communication
Assist M-RED Indonesia Project Manager in contributing to Monthly, Quarterly, and Annual Progress Reports
Support and follow-up project partners to meet Government Compliance for timely submission of annual program and progress reports
With support and guidance from the Program Manager, represent and communicate with internal and external stakeholders to share learnings and project results
Translate and share the project working approaches, modalities, guidelines, case studies, and process documents
Dissemination and Sharing of Project Best Practices/Results
Ensure timely preparation and dissemination of project best practices and results on both internal and external platforms
In consultation with the Programme team members, plan and facilitate learning events, such as discussions, seminars, webinar workshops, forums, and training (both in-person and online) to disseminate good practices promoted by the program.
SAFEGUARDING RESPONSIBILITIES
Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.
Knowledge and Experience
Bachelor’s degree in Social Science, Communication, and Journalism. A Master’s degree is preferred.
At least three years of experience in the social development sector especially in reporting and documenting the best practices and results of programs related to Disaster Risk Management, Market System Development, and Resilience program.
Has experience or background in M&E and able to facilitate community meetings
Communication and knowledge management design and implementation skills.
Willingness to travel frequently and to natural disaster-prone areas.
Demonstrated ability to work in complex environments under tight deadlines. Previous experience is highly preferred.
Strong organizational skills required with demonstrated experience in strategic planning, communication skills, and the ability to work independently.
Good computer skills, including preliminary research and information gathering from the internet, Graphic Design software, MS Word, Excel, and PowerPoint preparation are required.
Experience in designing qualitative research will be an advantage
Excellent written and oral presentation and communication skills in both English and Bahasa, including report development, writing, and editing.
Familiar working with community and facilitate discussion between community and other stakeholder
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps Indonesia is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).
Accountability to Participants and Stakeholders
Mercy Corps Indonesia team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.
How to Apply
Click Apply for this position button below to complete the application form and fill in the position code: “052-KMDL MRED”
The vacancy will be closed on 31 March 2025 and only shortlisted candidates will be contacted for interview. We look forward to hearing from those who are interested in taking this opportunity to grow and develop with us.
Thank You,
Human Resources Department
Mercy Corps Indonesia