Financial Services And Program Support Officer (Fspso) - STRIVE Indonesia (Code: 046 – FSPSO - STRIVE)
General Position Summary
Financial Services and Program Support Officer will support Strive Indonesia’ Financial and Business Development Coordinator and Program Manager to reach 300,000 MSEs (40% are women) in four provinces through digitalization, access to credit, and strengthening an entrepreneurial support ecosystem. S/he will work together with partners supporting the digital marketing, business operation, and financial management tools providers, formal financial services providers, research institutions/think tanks, national government agencies, local governments in the program locations, MSE associations, CBOs, and Business associations for Business Financial Access and Financial Resilience. S/he will support the program team in the program implementation and learning to achieve the program objectives.
Essential Job Responsibilities
Support Program Manager to ensure 180,000 MSEs (40% are women) accessing training and mentoring on financial/digital literacy through digital and hybrid channels/platforms.
Ensure 18,000 MSEs (40% are women) that accessed a business loan or other type of working capital from Formal financial services providers (FSPs).
Ensure 108,000 MSEs (40% are women) have accessed saving, digital payment, and/or other financial products from FSPs including through agent network.
Ensure 36,000 MSEs (40% are women) are using the products / services they have accessed from FSPs.
Collaborate with Training team and Mentoring Program Officer to ensure 75,000 MSEs (40% are women) receiving digital marketing support and apply digital marketing.
Collaborate with Training Team and Mentoring Program Officer to ensure 75,000 MSEs (40% are women) improve their internal business solutions (financial and operations management).
Collaborate with Training Team and Mentoring Program Officer to ensure 75,000 MSEs (40% are women) that invest in and see improvements in their employee(s)’ skills and/or productivity through digital tools.
Support the program team in handling and following up the procurement needs, in accordance with the Field Procurement Policies and Procedures (FP3).
Assist field staff, guests, and consultants in all administrative matters such as vehicle use, accommodations, payment process, etc in coordination with the Operations Team.
Support Program Manager to prepare bi-weekly report on project progress, challenges, and recommendations.
Conduct travel to project locations to monitor quality of implementation and adjust plans and approaches to meet the program objectives.
Knowledge and Experience
University degree in Agriculture, Social Studies, Economic, Business, or others relevant field.
Minimum 2 years’ experience working with/for NGOs in Economic Opportunity Programs NOR Financial Services Providers, particularly for MEs and women.
Experience collaborates with FSPs and digital tools providers.
Experience in agent networks, particularly for MEs and women.
Experience in facilitating MSEs access to loans would be an advantage.
Understanding of working together with local partners.
Experience in supervising staff and understanding the need for regular support and follow-up to ensure that project objectives are being met.
Good problem solving and written and oral communication skills.
Ability to work without constant supervision and as part of a mixed team.
Good knowledge of MS Office software such as Excel, Word, and Power Point.
Able to write and understandable spoken English are preferred
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps Indonesia is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.
As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).
Accountability to Participants and Stakeholders
Mercy Corps Indonesia team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.
How to Apply
Click Apply for this position button below to complete the application form and fill in the position code: “046 – FSPSO - STRIVE”
The vacancy will be closed on 19 January 2025 and only shortlisted candidates will be contacted for interview. We look forward to hearing from those who are interested in taking this opportunity to grow and develop with us.
Thank You,
Human Resources Department
Mercy Corps Indonesia